We provide one-stop IT Helpdesk services to help clients troubleshoot problems and minimise business downtime, as well as assist our IT clients in dealing with their customers. With our expertise in IT service management processes, we also provide efficient after-sales services such as contact centre and customer service support for non-IT clients.
All our agents receive comprehensive ongoing refresher trainings. As an OPUS customer, we invite you to work closely with our agents in tailoring specific training in accordance with your policies and standards – your customers will never know it is outsourced.
OPUS has excelled in our Contact Centre Services where our team garnered several Contact Centre Association of Singapore (CCAS) awards over the years.
- Best Outsourced Contact Centre of the Year – SILVER Award 2015
- Best Outsourced Contact Centre of the Year – BRONZE Award 2010
- Best Customer Service Professional – GOLD Award 2009
- Best Customer Service Professional of the Year – BRONZE Award 2008
- Best Contact Centre Team Leader of the Year - GOLD Award 2008