OPUS Corporate Fact Sheet

Key Facts about OPUS IT Services Pte Ltd

OPUS was incorporated in Singapore on 23 May 1990, under the name of United Software Systems Pte Ltd. The Company was renamed OPUS IT Services Pte Ltd on 4th July 1997. In 1998, IBM Singapore Pte Ltd became a majority shareholder and the other shareholder was Sunway Technology Sdn Bhd.

On 1st July 2005, OPUS completed a milestone transition from an IBM subsidiary into a private, independent company after IBM and Sunway sold their entire shareholding. The new owner is a group of private investors who have businesses and interests in property, financial services, systems management and technology.

OPUS is spreading her wings overseas to better support clients who have regional offices or subsidiaries. The company will be active in Thailand, Malaysia, India and China in the near future.

Business Strategy

The company's mission is to be a Premier IT Service Organization, focusing on providing IT Services and Solutions to a wide range of customers. They include government organization, educational institutions, financial institutions, telecommunications organization, technological companies, manufacturing and petrol-chemicals industry.

As a major and preferred Service Partner of IBM Singapore Pte Ltd, OPUS has consistently delivered quality services based on their excellent standards. Over the years, customers have placed their trust and confidence in OPUS to manage and resolve their IT problems.

Our principal business strategy is to provide a one-stop solution to customers in the IT arena, such as Desktop Managed Services or Network Security.

Offering a wide range of IT services and solutions, OPUS' commitment and main focus is on our customers, to whom we strive to deliver maximum service satisfaction and excellence with best-of-breed processes and technologies.

Key Strategic Values

Organizations today are looking for long-term value in IT partners that can enhance their competitiveness and bottom-line results. With OPUS as Your IT Partner, customers have benefited from our capabilities to achieve and surpass their business objectives. Organizations can look forward to OPUS' Key Strategic Values to reinforce their key objectives by:

Reducing Costs – OPUS commits to delivering measurable quality services to support our customer's ever-evolving IT needs, at a predictable cost that allows them to derive additional productivity;

Achieving Performance – OPUS measures performance, and drives improvement on performance. Our customers can benefit from the full expediency of OPUS' support services to experience another level of high performance;

Gaining Competitiveness – OPUS builds its processes around the objective of supporting and participating in our customer's ongoing IT initiative, to proactively act as an IT catalyst and backbone for our customer's growth;

Leveraging Technology – Leverage on OPUS' recognized core competency in our Helpdesk and Desktop Support services to solve your IT challenges, and in the process, free up much needed resources to increase productivity and returns.

These principles are guided by our company's core values.

•    Customer Satisfaction
•    Leadership in Selected Markets
•    Competitive Returns
•    Respect for Individuals
•    Effective Leadership

OPUS Solutions and Services Capabilities

OPUS IT Services Pte Ltd focuses on 3 Key Business Areas. They are:

1.   IT Services & Outsourcing
2.   Customer Care & Support Centre Outsourcing
3.   Enterprise Network-Integration Solutions

IT Services

Our expertise under IT Services includes:

       A.   IT Outsourcing Services

IT Outsourcing Services enables companies to leave the IT operations to OPUS and in the process, free up vital resources to concentrate on core businesses. Seamless support is provided with OPUS' network of helpdesk, call centre, and on-site support services.

       B.   Desktop Managed Services

OPUS Desktop Managed Services (DMS) enables organizational efficiency with end-to-end desktop management solution software and services support. It provides for administration, logistical, lifecycle management and deployment services for desktops, and thereby containing costs.

       C.   IT Managed Services

These conform to pre-defined Service Levels where IT environments can be streamlined and infrastructure professionally managed by OPUS. Areas include End User Computing Support, Software Distribution, Facility Management, etc.

       D.   Help Desk Services

Providing end user and IT helpdesk support to organizations which include network management, asset management, second level call management and account service management.

       E.   Managed Security Services

These are designed to assist organizations in establishing the right level of security and reliability to support their e-business initiatives. Managed Security Services help to evaluate current security, detect misuse and violations, respond to incidents and implement changes to improve organizations' defences . It identifies and solves real-time security risks by using a proven continuous management process from a services model.

Customer Care & Support Centre Outsourcing

OPUS has in-depth, first-hand experience at managing after-market support services. We have successfully managed Authorized Service Centers for equipment manufacturers where vital resources are freed up to concentrate on their core businesses.

One of these outsourced IT service centre operations we managed is the IBM/Lenovo service centre for desktops and notebook computers.

Enterprise Network-Integration Solutions

Along with a thorough understanding of our clients' IT infrastructure, OPUS' expertise extends to providing niche networking solutions to enable our clients' IT connectivity. As a network-integrator, OPUS partners with the industry's best-of-breed network products to deliver superior solutions for our customers. Our enterprise solutions for networking include:

       A.   Core Network Infrastructure – this covers all forms of networks ie . LAN/WAN/WLAN, and even IP               Telephony, network design & management, etc.

       B.   Access solutions – we enable your information connectivity via various technologies like WiMax ,               Free Space Optics, xDSL, etc.

       C.   IT Security solutions – solutions provided by OPUS include; Network Security & Forensics, Host               Security, Application Security and Data Security.

       D.   Physical Security Solutions – Besides network security, OPUS also provides physical security               solutions for surveillance, access control and intrusion detection. Amongst some of these               technologies deployed are IP CCTV, biometrics, recording devices, etc.

The OPUS Team

Our mission has always been to help our customers make the most of opportunities for growth through technology and services. Our business goals ensure that we are focused on the needs of the customer. We facilitate growth and value to the corporation by working together in teams to ensure we deliver on that promise.

OPUS recognizes and reaffirms that our single most valuable asset are our people together with their steadfast commitment and contribution. OPUS values a diverse workforce and recognizes the need to capitalize on the skills and talents of all segments of her people. OPUS recognizes that diversity is a key point of competitive leverage for the company.

Management Team

With more than 300 years of collective IT experience from amongst our senior management staff, and middle management team comprising of Account Delivery Managers, Resource & Development Managers, Service Delivery Managers, Project Managers, Technical Solution Managers etc., we greatly recognize and appreciate our customers' needs and requirements, and strive to effectively lead our team to meet these requirements to our customers' satisfaction.

Our People

       •    Our diverse pool of IT professionals hails from different backgrounds with diploma or degree in              IT, with qualifications in various IT certification like MCSE, MCP, MCDBA, CCNA, CCNP, CISSP,              CLP, CCIE, MRV (WDM/IP Broadband) certified, MRV (FSO) certified, SCP, CCDA, EMC (SE)              Certified etc.

       •    Continual upgrading is mandatory where technical, operational and management staff have              these programmes built into their career plans:

» skills upgrading & certification
» soft skills & service quality upgrading programmes
» individual occupation & career development plans

       •    With our people's busy schedules in mind, OPUS has proactively put in place, a web-based
             e-learning platform where our people can harness useful knowledge or upgrade themselves              continually to make a difference.

Today the OPUS individual understands the value of personal development that is intertwined with effective teamwork and commitment to deliver superior value and quality services for our customers.

Steadfast Dedication

With entrenched competencies, OPUS is strongly committed to IT services excellence. It compels us to constantly increase value for our customers by continually improving and building upon our expertise. With rapid growth over the past few years, OPUS today strives towards creating significant difference for our customers, shareholders and our committed staff.