Starting an internal IT Contact Centre or Helpdesk is an even more challenging task today than before. This is due to the rise in customer expectation, pervasiveness of technology and rapid commoditization of Contact Centre or Helpdesk services.

The justification on your business ROI to start an internal Contact Centre or Helpdesk operation is daunting. It requires heavy initial investment and accurate forecasting of your business growth - difficult to predict in a constantly evolving business environment.

OPUS Contact Centre Services aim to provide customers with well-equipped office space, experienced support staff and excellent facilities management. Our services include

• Physical Seats & Infrastructure
• Tools & Technical Infrastructure
• Contact Management System
• Facilities Management

OPUS has excelled in our Contact Centre Services where our team garnered several Contact Centre Association of Singapore (CCAS) awards over the years.

• Best Outsourced Contact Centre of the Year – SILVER Award 2015
• Best Outsourced Contact Centre of the Year – BRONZE Award 2010
• Best Customer Service Professional – GOLD Award 2009
• Best Customer Service Professional of the Year – BRONZE Award 2008
• Best Contact Centre Team Leader of the Year - GOLD Award 2008

Our OPUS Malaysia team has also won the “Best Newcomer of the Year – BRONZE” Award at the Annual CRM & Contact Centre Awards 2011 organised by CCAM.