FLEXI-PLUS SUPPORT SERVICES
Brochure | FAQ
Flexi Plus Support Services is a credit-based, hassle free IT solution for small and medium-sized enterprises (SMEs).
It is a multi-usage service plan designed to give maximum flexibility to all businesses using on-demand activation for a range of IT services and a mandatory monthly preventive maintenance plan. It is based on a pre-defined scope of services and established services-level targeted at SMEs. Customers will just need to purchase one time, a credit based-equivalent of dollar for IT-technical support, where upon usage, the credits will be deducted accordingly. The monthly maintenance plan will charge a fixed credit every month based on the number of machines that the customer has, to ensure that the SME has an IT service that allows it to enjoy enterprise like services with a small cash outlay.
A simple call to OPUS’ Support Specialist is all you need to solve your IT problems. SMEs can capitalise on OPUS’ professional IT services without having a full time IT staff. Cut down overheads with Flexi Plus Support Services that comprises:
- Helpdesk Support Services
- Remote Desktop Support Services
- Remote Server / Network Support Services
- Desktop Support Services
- System Support Services
Types of Services Includes:
- Answers frequently asked how-to questions on desktops, server & network
- Virus eradication & protection*
- All in support Microsoft and Macintosh Client Operating System
- Isolate problems related to computer hardware, peripherals, local area network media /connection & software
* Customers to provide all hardware and software
- Virus eradication & protection*
- Microsoft Office, Lotus Smartsuite technical & usage support
- All in support Microsoft and Macintosh Client Operating System
- Resolve problems related to hardware, peripherals, local area network media / connection & software
- Lotus notes client, Microsoft Exchange, Outlook client technical & usage support
- Scheduled Backup / Restoration
- Hardware installation & replacement
* Customers to provide all hardware and software
- All in support Microsoft Server Operating System (1st level Technical Support)
- Microsoft IIS, Proxy and Exchange Support
- Virus eradication & protection*
- Server Performance checking & recommendations
- Basic Network Operating System, connectivity & configuration
- Scheduled Backup / Restoration
- System administration that include user ID, password, security, profile and server resources
- System Support Services are subject to review and acceptance by OPUS
* Customers to provide all hardware and software