News & Events
OPUS has attained bizSAFE Level 3 Status
bizSAFE (Workplace Safety and Health (WSH) related Certification)
OPUS attained bizSAFE Level 3 Status as of 8th December 2020.
bizSAFE is a five-step programme which assists companies in building up capabilities in addressing workplace safety, health and security. Since September 2017, the programme has incorporated SGSecure elements to help companies put in place measures to manage potential terror threats as well.
OPUS has in place a framework which provides a systematic approach to reviewing all workplace related hazards and their potential risks, risk assessment and risk control in the company’s operations. These activities are expected to decrease the frequency of incidents which lead to injuries or ill health, and also reduce the impact of such incidents if these do occur.
ISO 9001:2015 Standard Certified (Quality Management System)
With this certification, OPUS has demonstrated that our quality management system is established, documented, implemented and maintained with a focus on fulfilling customers’ requirements and with continual improvement to the overall effectiveness in accordance with the requirements of the international standard ISO 9001:2015.
OPUS has been continuously re-certified yearly with no major issues.
OPUS IT Quality Policy
We strive to delight customers through the provision of quality services within the scope of the Quality Management System, and the commitment of our people.
We are committed to comply with requirements and continual improvement of the Quality Management System to enhance our services to our valued customers.
CCAS INTERNATIONAL CONTACT CENTRE AWARDS 2015
Best Outsourced Contact Centre of the Year – SILVER (Under 100 seats)
SINGAPORE HEALTH BRONZE AWARD 2014
OPUS has received the Singapore Health Bronze Award 2014, organised by the Health Promotion Board.
12th CCAM Annual CRM & Contact Centre Awards 2011
Best New Comer of the Year – BRONZE
CCAS International Contact Centre Awards 2010
Best Outsourced Contact Centre of the Year – BRONZE
CCAS International Contact Centre Awards 2009
Best Customer Service Professional of the Year (Under 100 Seats) – GOLD under the Individual Award Categories.