SERVICES
OPUS IT Services Pte Ltd is the leading IT services and solutions provider in Singapore.
IT Infrastructure Management Services
IT Infrastructure Management Services enables firms to free up vital resources and concentrate on their core businesses. With seamless support for pre-defined Service Level Agreements, OPUS offers managed services for the following areas:
- Helpdesk Managed Services
- Desktop Managed Services
- Server Managed Services (Windows/INIX/Linux)
- Network Managed Services
Resource Contracting
Resource Contracting allows organisations to leverage on our high level of efficiency in IT manpower expertise. We provide options to all business solutions, from our unique full-time-equivalent (FTE) planning to catering of back-fill stand-by facility for unforeseen circumstances.
OPUS has over time developed a HR Resource Fulfilment & Management Framework that covers the strategic, tactical and operational needs of our customers. We ensure that our customer IT resource needs are continually being met while ensuring that our employees are trained, developed and taken good care of.
OPUS subscribes to the following Human Resource Values:
“We create value for our client and ourselves through the delivery of services and solutions that meet the needs and expectations of our client”
Flexi-Plus Support Services
Flexi Plus Support Services is a credit-based, hassle free IT solution for small and medium-sized enterprises (SMEs).
It is a multi-usage service plan designed to give maximum flexibility to all businesses using on-demand activation for a range of IT services and a mandatory monthly preventive maintenance plan. It is based on a pre-defined scope of services and established services-level targeted at SMEs. Customers will just need to purchase one time, a credit based-equivalent of dollar for IT-technical support, where upon usage, the credits will be deducted accordingly. The monthly maintenance plan will charge a fixed credit every month based on the number of machines that the customer has, to ensure that the SME has an IT service that allows it to enjoy enterprise like services with a small cash outlay.
A simple call to OPUS’ Support Specialist is all you need to solve your IT problems. SMEs can capitalise on OPUS’ professional IT services without having a full time IT staff. Cut down overheads with Flexi Plus Support Services that comprises:
- Helpdesk Support Services
- Remote Desktop Support Services
- Remote Server / Network Support Services
- Desktop Support Services
- System Support Services
- Answers frequently asked how-to questions on desktops, server & network
- Virus eradication & protection*
- All in support Microsoft and Macintosh Client Operating System
- Isolate problems related to computer hardware, peripherals, local area network media /connection & software
* Customers to provide all hardware and software
- Virus eradication & protection*
- Microsoft Office, Lotus Smartsuite technical & usage support
- All in support Microsoft and Macintosh Client Operating System
- Resolve problems related to hardware, peripherals, local area network media / connection & software
- Lotus notes client, Microsoft Exchange, Outlook client technical & usage support
- Scheduled Backup / Restoration
- Hardware installation & replacement
* Customers to provide all hardware and software
- All in support Microsoft Server Operating System (1st level Technical Support)
- Microsoft IIS, Proxy and Exchange Support
- Virus eradication & protection*
- Server Performance checking & recommendations
- Basic Network Operating System, connectivity & configuration
- Scheduled Backup / Restoration
- System administration that include user ID, password, security, profile and server resources
- System Support Services are subject to review and acceptance by OPUS
* Customers to provide all hardware and software
CONTACT CENTRE
Contact centres are important gateways to customers. We provide well-equipped office space, experienced support staff and excellent facilities management. Our service options will ensure a smooth operation of your contact centre.
IT HELPDESK
We provide one-stop IT Helpdesk services to help clients troubleshoot problems and minimise business downtime, as well as assist our IT clients in dealing with their customers. With our expertise in IT service management processes, we also provide efficient after-sales services such as contact centre and customer service support for non-IT clients.
SERVICE CENTRE
We are experienced in managing Authorised Service Centres for major equipment manufacturers. Our proven track record as well as expertise and equipment will ensure that your service centre is operated efficiently.
OPUS has an established human resource operations methodology encompassing proven processes and tools, including the Human Resource Management System (HRMS) to handle all your daily human resources needs. HRMS is a suite of HR software solutions that is integrated, flexible and easy-to-use.
HRMS consists of administrator and employee self-service modules. Administrator modules serve as a main control point of all employees’ data, starting from creating a new employee record, updating his/her particulars and related information, processing payroll, to providing leave entitlement tracking and reporting. With employee self-service modules, employees can go online to apply for leave, claim, update their address, view payslip, etc.
For integrity of the data, all HR modules are seamlessly integrated and using a Support employees database across all modules. With the centralisation of data, information can be easily extracted and reported.
With a team of dedicated HR support personnel, we strive to bring affordable and dependable HR services to our clients.
TRACK RECORD OF OPUS HR SUPPORT SERVICES
- Timely submission for CPF/SDL/FWL
- Timely payout of approved claims to staff
- Compliance with payslip content requirements
- Up to date implementation of HR information based on changes to the Employment Act, CPF and IRAS Taxation related matters
HOW DOES HR SUPPORT SERVICES BENEFIT YOU?
- Reduce costs yet increase quality and speed of delivery
- Efficient and Consistent HR services
- Higher degree of customer satisfaction
- Focus your manpower efforts on the core business activities
- Enhance your HR systems and processes
OPUS Academy
“Take performance to the next level with gamification”
OPUS Academy is a unit of OPUS IT Services Pte Ltd which is in the business of conducting digital learning, providing services to develop curriculum and digitalize content as well as ready-made content for digital consumption, coaching services and courseware to partner with training providers.
Our mission is to be the go-to-learning partner for companies by constantly curating new technologies, new ways of engagement as well as providing up-to-date content to our clients.
Instructor-Led Training
Instructor-Led Training
Learning never exhausts the mind. Learn for the future. Keep moving towards the goal.
Online Training
Online Training
Encourage continuous learning through online training. Aspire for innovation. Learning keeps you in the lead. Get in-demand skills for results.
Realize your goal with coaching. Coaching will build your readiness and confidence to easier to be globally certified.
Course Availability
We have prepared coaching for a certain number of courses.
Key Topics
Summarise and emphasise topics which are important.
Interactive Practice
Gives you opportunity to interact by asking questions and attempting mock-exams.